Frequently Asked Questions

    Crowdfunding, warehousing, and shipping logistics can sometimes feel overwhelming.

    Check out the questions and answers below to learn more about the process.

    Services

    What services are Aetherworks able to offer?

      Services include (but not limited to)

    • Distribution
    • Freight consolidation
    • Custom packaging solutions
    • Pick Pack
    • Data analysis and handling
    • Customer service including curated direct-to-backer communications
    • 3PL and 4PL consultancy
    • We are also able to offer fulfillment services to non-crowdfunding projects which is available

    Setup & Payment

    How do I get a quote?

    Send an email to [email protected] with the backer data, the backer data and SKU information (weights, dimensions and barcodes). Please note; We will get back to you with an estimate. We do not provide quotes.

    Please note; We will get back to you with an estimate. We do not provide quotes.

    When should I alert you that stock is being sent to Aetherworks?

    As soon as possible. To be able to correctly identify incoming shipments, we will need:

    • Ship Name
    • Shipment weights, dimensions, and origin
    • Markings on boxes/pallets
    • Packing List
    • Commercial Invoice
    • Packing Declaration
    • Certificate of Origin
    • Tracking numbers

    Crowdfunding

    Creators and backers who have enquiries can contact us via our support link.

    Wholesale

    Existing wholesale accounts should log into the store and contact us directly via the integrated chat.

    General

    For all other enquiries not related to wholesale, retail, fulfilment or Kickstarter.

    Social

    Follow us on social media to find out about the status of upcoming and current projects.

    © 2020 Astrolabe 1 Pty. Ltd. (ABN: 81 168 058 562)